Success is often the result of taking a mis-step in the right direction.

A bad word whispered will echo a hundred miles.

Alwaysforgive your enemies. Nothing annoys them so much.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

The hardeststep is over the threshold.

Conflictinvolves incompatible behaviors rather than competitive goals.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

Itisn't that they can't see the solution. It's that they can't see the problem.

If you would know what nobody knows, read what everybody reads just after one year afterwards.

Donot wrong or hate your neighbor for it is not he that you wrong but yourself.

A good listener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.