Power takes as ingratitude the writhing of its victims.

Dig a well before you are thirsty.

Out of the fullness of the heart the mouth speaks.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Though patience be a tired mare, yet she will plod.

If you are patient in a moment of anger, you will escape a hundred days of sorrow.

Extremiststhink communication means agreeing with them.

I hold it to be a proof of great prudence for men toabstain from threats and insulting words toward an enemy, for neither ...diminishes the strength of the enemy; but the one makes him more cautious,and the other increases his hatred of you and makes him

Conflictinvolves incompatible behaviors rather than competitive goals.

Tact is the ability to make a person see the lightning without letting him feel the bolt.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Ifyou wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.