What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
You can have power over people as long as you don't takeeverything away from them. But when you've robbed a man of everything, he'sno longer in your power.
