Onelearns by doing the thing; for though you think you know it, you have nocertainty until you try.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Happiness is a choice that requires affort at times.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Enthusiasm sees only the down payment.

Light is good in whatever lamp it may burn; even as a rose is beautiful in whatever garden it may bloom.

A man of courage is also full of faith.

Silenceis as full of potential wisdom and wit as the unshownmarble of great sculpture. The silent bear no witness against themselves.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

It isdifficult to negotiate where neither will trust.

The art of life is the avoiding of pain.