Ignoring is not the same thing as being tolerant

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

You can't change people, but you can channel them your way.

Habit: the shackles of the free

Tell meand I'll forget. Show me, and I may not remember. Involve me, and I'llunderstand.

If you climb up a tree, you must climb down the same tree.

It is not the whip that makes man, but the lure of things that are worthy to be loved.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Enthusiasm sees only the down payment.

Life imitates art far more that art imitates life.

Trust exists; only lies are invented.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come great harmony.