In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.

Bestill when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Negotiatingin the classic diplomatic sense assumes parties are more anxious to agreethan to disagree.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

We donot have to agree; we do need to understand.

Sorrow and silence are strong, and patient endurance is god-like.

Most people suspended their judgement till somebody else has expressed his own and then they respect it.

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

A state with defective laws will have defective morals.

Distancedoesn't matter. It is only the first step that is difficult.

When your work speaks for itself,don't interrupt.