Themost dramatic conflicts are perhaps, those that take place not between menbut between a man and himselfwhere the arena of conflict is a solitary mind.
A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
Every kind of peaceful cooperation among men is primarily basedon mutual trust and only secondarily on institutions such as courts ofjustice and police.
