Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

The spokenword belongs half to him who speaks, and half to him who listens.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Nothing doth more hurt in a state that cunning men pass for wise.

Talkingcomes by nature, silence by wisdom.

If you tell the truth, you have infinite power supportingyou; but if not, you have infinite power against you.

Thetime to repair the roof is when the sun is shining.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Luck iswhat happens when preparation meets opportunity.

Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.

If you ain'tnever pick up the sword, you ain't never have to worry about fallin' on it.

Could agreater miracle take place than for us to look through each other’seyes for an instant?