Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

It'snot hard to make decisions when you know what your values are.

you can not strengthen the weak by weakening the strong.

A critic is a man who knows the way but can't drive the car.

Themost important single ingredient in the formula of success is knowing how toget along with people.

I haveoften regretted my speech, never my silence.

Listeningwell is as powerful a means of communication and influence as to talk well.

Nosnowflake in an avalanche ever feels responsible.

When makinga decision of minor importance, I have always found it advantageous toconsider all the pros and cons. In vital matters, however, such as the choiceof a mate or a profession, the decision should come from the unconscious,from somewhere within ou

It is throughcooperation, rather than conflict, that your greatest successes will bederived.

Opportunity may be hard to recognize if you are only looking for a lucky break.