Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

It isnot necessary to understand things in order to argue about them.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.

Nobody'sa natural. You work hard to get good and then work to get better. It's hardto stay on top.

Take yourlife into your own hands, and what happens? A terrible thing, no one toblame.

One ofthe best ways to persuade others is with your ears by listening to them.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

There is a sweet joy that comes to us after sorrow.

A lifemaking mistakes is not only more honorable, butmore useful than a life spent doing nothing at all.

A clever person turns great troubles into little ones andlittle ones into none at all.