Conflictis neither good nor bad. Properly managed, it is absolutely vital.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Nostrength within, no respect without.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

To believe in something, and not to live it, is dishonest.

To believein something, and not to live it, is dishonest.

He whocannot agree with his enemies is controlled by them.

Therecan be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.

A man has no ears for that to which experience has given no access.

The civilisation of one epoch becomes the manure of the next.

A manshould never be ashamed to own he has been in the wrong, which is but saying,in other words, that he is wiser today than he was yesterday.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges