Whenthere is no enemy within, the enemies outside cannot hurt you.

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

Thepeak efficiency of knowledge and strategy is to make conflict unnecessary.

Thereare two sides to every question.

Listeningwell is as powerful a means of communication and influence as to talk well.

Learning without thought is labour lost,thought without learning is perilous.

As if you could kill time without injuring eternity.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Itmatters not whether you win or lose; what matters is whether I win or lose.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.