Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Self-trust is the first secret of success.

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Kind words do not cost much. Yet they accomplish much.

Slander cannot destroy an honest man: when the flood recedes the rock is there.

Speak whenyou are angry and you will make the best speech you will ever regret.

The darkest hour has only 60 minutes

I think we may safely trust a good deal more than we do.

If your mouth turns into a knife, it will cut off yourlips.

Peopledo not seem to talk for the sake of expressing their opinions, but tomaintain an opinion for the sake of talking.

Remember not only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.