Speak whenyou are angry and you will make the best speech you will ever regret.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

True, Heavenprohibits certain pleasures; but one can generally negotiate a compromise.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

A manshould never be ashamed to own he has been in the wrong, which is but saying,in other words, that he is wiser today than he was yesterday.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

God made time, but man made haste.

Negotiatingin the classic diplomatic sense assumes parties are more anxious to agreethan to disagree.

Thefibers of all things have their tension and are strained like the strings ofan instrument.

We donot have to agree; we do need to understand.

Youdon't drown by falling in the water. You drown by staying there. Anonymous Agood deal is a state of mind.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.