Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Distancedoesn't matter. It is only the first step that is difficult.

The fundamental concept in social science is Power, in thesame sense in which Energy is the fundamental concept in physics.

Onlywhen you can be extremely pliable and soft can you be extremely hard andstrong.

Wisdomis what you get for a lifetime of listening when you'd have preferred totalk.

Charlie Chaplin said"Life laughs at u when u are unhappy Life smiles at u when u are happy But, Life salutes u when u make others happy"

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

The warexisting between the senses and reason.

Life has become a struggle between keeping your weight down and you spirits up.

You may be deceived if you trust too much, but you willlive in torment if you don't trust enough.

Nothingso completely baffles one who is full of trick and duplicity himself, thanstraightforward and simple integrity in another.