Conflictinvolves incompatible behaviors rather thancompetitive goals.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Men are cruel, but man is kind.

We knowwhat happens to people who stay in the middle of the road. They get run over.

A fool shows his annoyance at once, but a prudent man overlooks an insult.

A man has no ears for that to which experience has given no access.

In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.

Every age thinks its battle the most important of all.

Neveranswer a letter while you are angry.

Nomatter how thin you make a pancake, it always has two sides.

Ifyou are leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges