Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

I have oftenregretted my speech, never my silence.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Don'tput all your eggs in one basket.

Toevery answer you can find a new question.

Nevercut what you can untie.

Fromlittle acorns mighty oaks do grow.

You grow up the day you have first real laugh - at yourself

Civilization has made the peasantry its pack animal.

Changemeans movement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

Agrievance is most poignant when almost redressed.