Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Suffer fools gladly, they might be right.

It's better to let someone think you are an Idiot than to open your mouth and prove it.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

Ittakes time to save time.

One cannot be precise and still be pure.

Makesure you never, never argue at night. You just lose a good night's sleep, andyou can't settle anything until morning anyway.

Man's life would be wretched and confined if it were to missthe candid intimacy developed by mutual trust and esteem.

I haveoften regretted my speech, never my silence.

Few things help an individual more than to placeresponsibility upon him, and to let him know that you trust him.

Repentance is the attempt of the inner man to return home after wonderful night out