The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They
Thetorment of human frustration, whatever its immediate cause,is the knowledge that the self is in prison, its vital force and ‘mangledmind’ leaking away in lonely, wasteful self-conflict.
Toeffectively communicate, we must realize that we are all different in the waywe perceive the world and use this understanding as a guide to ourcommunication with others.
To start blindly with a statement is a sign of arrogance and narrow-mindedness,and will lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.