It isdifficult to negotiate where neither will trust.

Sometimesyou have to be silent to be heard.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Thefire you kindle for your enemy often burns yourself more than him.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.

No one wouldtalk much in society; if he knew how often he misunderstands others.

It's whenyou're safe at home that you wish you were having an adventure. When you'rehaving an adventure you wish you were safe at home.

Civilization has made the peasantry its pack animal.

You make a mountain of a mole-hill.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

No strength within, no respect without.