Treatpeople as if they were, what they ought to be andyou help them become what they are capable of being.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Politicians are the same all over. They promise to build a bridge even where there is no river.

Gossip is that which no one claims to like-but everybody enjoys.

Thepessimist sees difficulty in every opportunity. The optimist sees opportunityin every difficulty.

People who fight with fire usually end up with ashes.

It seemed rather incongruous that in a society of super sophisticatedcommunication, we often suffer from a shortage of listeners.

A barking dog is often more useful than a sleeping lion.

Conflictinvolves incompatible behaviors rather than competitive goals.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

The real purpose of books is to trap the mind into doing its own thinking