Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.

Failingto plan is planning to fail.

The problem with communication is the illusion that is has occurred.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Of all the ways to make your fortune the quickest and the best is to make people see clearly how much is your success is in there interest

Compromise.Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

When a man meets his mates society begins.

Oppositesattract and then can't stand each other.

The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

To sit alone in the lamp light with a book spread out before you-such is a pleasure beyond compare.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.