Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.
There is something monstrous in commands couched in invented and unfamiliar language, an alien master is the worst of all. The language of the law must not be foreign to the ears of those who are to obey it.
No onecan persuade another to change. Each of us guards a gate of change that canonly be opened from the inside. We cannot open the gate of another, either byargument or emotional appeal.
