Trust is difficult to define, but we know when it's presentand when it's not.

Flatteryis the infantry of negotiation.

The ear tends to be lazy, craves the familiar and is shocked by the unexpected; the eye, on the other hand, tends to be impatient, craves the novel and is bored by repetition.

Now-a-days women don't hire domestic help-they marry it.

Listeningwell is as powerful a means of communication and influence as to talk well.

Onlywhen you can be extremely pliable and soft can you be extremely hard andstrong.

There are always two forces warring against each other within us.

Step after step the ladder is ascended

Blessed are they who have nothing to say and who cannot be persuaded to say it.

Themost dramatic conflicts are perhaps, those that take place not between menbut between a man and himselfwhere the arena of conflict is a solitary mind.

Too little liberty brings stagnation, too much brings chaos.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They