Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

Conflictis inevitable, but combat is optional.

Takeyour life into your own hands, and what happens? A terrible thing, no one toblame.

Negotiatingin the classic diplomatic sense assumes parties are more anxious to agreethan to disagree.

The ruler proclaims the good news himself; he sends the servants out to announce the bad news.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

Man is born free, and everywhere is is in chains

The problem with communication is the illusion that is has occurred.

Stoppingat third base adds no more to the score than striking out.

The true test of intelligence is not how much people know how to do, but how they behave when they don't know what to do.