Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Thereis no such thing as absolute value in this world. You can only estimate whata thing is worth to 'you.'

All faults may be forgiven of him who has perfect candour

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

A hard job is one which leaves a fellow as tired before week-end as after.

Enthusiasm is faith set on fire.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

In all superstitions wise men follow fools.

Our fear of disasters that may never happen robs us of the courage to meet the ills that do occur

Our errors are steps on the way.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.