The problem with communication is the illusion that is has occurred.

They may forget what you said, but they will never forget how you made them feel.

To ask advice is in nine cases out of ten tout for flattery.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Thereis nothing more likely to start disagreement among people or countries thanan agreement.

It is only when men begin to worship that they begin to grow.

Surprise is the greatest gift which life can grant us.

Politicians are like ships; noisiest when lost in a fog.

Distancedoesn't matter. It is only the first step that is difficult.

The major cause of traffic accidents is that men put into their cars as much ego as petrol.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Conflictis neither good nor bad. Properly managed, it is absolutely vital.