Do not despair, not even over the fact that you don't despair.

If we shake hands with icy fingures, it is because we have burnt them so horribly before.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Becausewe focused on the snake, we missed the scorpion.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

A man of great common sense and good taste-meaning there a man without originality or moral courage.

One should never rub bottoms with a porcupine.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Why don'tyou want to do what you know you should do? The reason you don't is thatyou're in conflict with yourself.

Ifanyone is not willing to accept your point of view, try to see his point of view.

The principle of equal protection is a positive concept implying equality of treatment in equal circumstances.

Conflictis inevitable, but combat is optional.