Myfather said: you must never try to make all the money that's in a deal. Letthe other fellow make some money too, because if you have a reputation foralways making all the money, you won't have many deals.

Silenceis the ultimate weapon of power.

Conflictinvolves incompatible behaviors rather than competitive goals.

Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

As a final incentive before giving up a

They mayforget what you said, but they will never forget how you made them feel.

A child is not a vase to be filled, but a fire to be lit.

Onlywhen all contribute their firewood can they build up a strong fire.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

No doctor is a good doctor who has never been ill himself.

Nevermistake silence for agreement.