Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

No matter how much cats fight, there always seem to be plenty of kittens.

Win/winis an attitude, not an outcome.

By despising all that has preceded us, we teach others to despise ourselves.

The great advantage of a hotel is that it's a refuge from home life.

Quarrelsend, but words once spoken never die.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

No matter how good the idea of the other fellow may be, there is always a better one !

Don'tbe afraid of opposition. Remember, a kite rises against, not with, the wind.

Experience is a hard teacher because SHE gives the test first, the lesson afterwards.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

It'sgood to shut up sometimes.