Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Soremarkably perverse is the nature of man that he despises those that court himand admires whoever will not bend before him.

Unlessa man has trained himself for his chance, the chance will only make him lookridiculous.

If youcan make a man laugh, you can make him think and make him like and believeyou.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Malicedrinketh its own poison.

Tranquility will roof a house, but discord can wear away the foundation of a city.

To understand everything is to forgive everything.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Thedeepest principle of human nature is the craving to be appreciated.

Surprise is the greatest gift which life can grant us.

Honesty once pawned is never redeemed.