Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

Like aball batted back and forth, a human being is batted by two forces within.

One should never rub bottoms with a porcupine.

The hand of liberality is stronger than the arm of power.

It's better to light one candle than to curse the darkness.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

Remembernot only to say the right thing in the right place, but far more difficultstill, to leave unsaid the wrong thing at the tempting moment.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

If you could kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.

Informationis a negotiator's greatest weapon.

You may give gifts without caring, but you can't care without giving

Timinghas a lot to do with the outcome of a rain dance.