A smallbenefit obtained is better than a great one in expectation.

Listeningwell is as powerful a means of communication and influence as to talk well.

We areall faced with a series of great opportunities brilliantly disguised asimpossible situations.

So longas a man is angry he cannot be in the right.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

We'reeyeball to eyeball and the other fellow just blinked.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Trust exists; only lies are invented.

Non-cooperationis a measure of discipline and sacrifice, and it demands respect for theopposite views.

Power concedes nothing without a demand. It never did andit never will.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.