The singlemost powerful tool for winning a negotiation is the ability to get up andwalk away from the table without a deal.

There is sweet joy that comes to us that comes to us after sorrow.

Compromise.Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Whenevertwo good people argue over principles, they are both right.

This dualityhas been reflected in classical as well as modern literature as reason versuspassion, or mind versus intuition. The split between the ‘conscious’ mind andthe ‘unconscious.’ There are moments in each of our lives when ourverbal-intellect sugges

Communicationis a skill that you can learn. It's like riding a bicycle or typing. Ifyou're willing to work at it, you can rapidly improve the quality of everypart of your life.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Humour is emotional chaos remembered in tranquility.

Speakwhen you are angry and you will make the best speech you will ever regret.

The laws of life are founded on necessity, its charms on the non-essentials.

Power is no blessing in itself, except when it is used toprotect the innocent.