Alwaysforgive your enemies. Nothing annoys them so much.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Livingwith integrity means: not settling for less than what you know you deserve inyour relationships. Asking for what you want and need from others. Speakingyour truth, even though it might create conflict or tension. Behaving in waysthat are in harmony

So longas a man is angry he cannot be in the right.

Speakwhen you are angry and you will make the best speech you will ever regret.

Before youbuild a better mousetrap, make sure you have some mice out there.

The majority of mankind always has been and always will be composed of imbeciles.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Aquarrel is like buttermilk: once it's out of the churn, the more you shakeit, the more sour it grows.

If you are distressed by anything external, the pain isnot due to the thing itself but to your own estimate of it; and this you havethe power to revoke at any moment.

Trust resides squarely between faith and doubt.

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.