A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.
It iswith our brothers and sisters that we learn to love, share, negotiate, startand end fights, hurt others, and save face. The basis of healthy (orunhealthy) connections in adulthood is cast during childhood.
Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.
