I'vealways felt that a person's intelligence is directly reflected by the numberof conflicting points of view he can entertain simultaneously on the sametopic.

If Ishould ever be captured, I want no negotiation—andif I should request a negotiation from captivity they should consider that asign of duress.

Listeningwell is as powerful a means of communication and influence as to talk well.

Don'twrestle a pig in a mud hole. You both get all dirty, and the pig enjoys it.

Aproblem is a chance for you to do your best.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Tolerance that accepts merits as the most natural thing in World is the highest applause.

We'reeyeball to eyeball and the other fellow just blinked.

Trust is difficult to define, but we know when it's presentand when it's not.

Anyone whoconducts an argument by appealing to authority is not using his intelligence,just his memory.

You andyour spouse should consider the arguments you have, not as calamities in thehistory of your child’sdevelopment, but as opportunities for learning. Take the opportunity to teachyour children the art ofand value in negotiation, and to demonstrate you

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.