Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

When youhave to make a choice and you don't make it, that itself is a choice.

Thereis all the difference in the world between having something to say and havingto say something.

Power is a little like alcohol: the faster it is consumed, the more quickly it affects the brain.

Constant repetition carries conviction.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Nothing makes it easier to resist temptation than a proper upbringing, a sound set of values.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

If Igive you an idea, and you give me an idea, we will each have two ideas.

Stoppingat third base adds no more to the score than striking out.

The hardeststep is over the threshold.

Informationis a negotiator's greatest weapon.