Conflict is neither good nor bad. Properly managed, it is absolutely vital.

If you are distressed by anything external, the pain isnot due to the thing itself but to your own estimate of it; and this you havethe power to revoke at any moment.

A wise man has great power, and a man of knowledgeincreases strength.

No onewould talk much in society; if he knew how often he misunderstands others.

There are always two forces warring against each other within us.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

He that is unkind to his own will not be kind to others.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Speak whenyou are angry and you will make the best speech you will ever regret.

By tryingoften, the monkey learns to jump from the tree.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho