Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Thereare two dilemmas that rattle the human skull: How do you hang on to someone whowon't stay? And how do you get rid of someone who won't go?

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

Men are mortal, but ideas are immortal.

I’mwillin’ for any solution — religious, political. I’m not going to keepofferin’ to negotiate so much because they turn us down each time. Itindicates a weakness on our part.

Philosophy may describe unreason, as it may describe force; it cannot hope to refute them.

Experience is a hard teacher because SHE gives the test first, the lesson afterwards.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Do notfind fault, find a remedy.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It's notthe size of the dog in the fight, it's the size of the fight in the dog.

He whotalks incessantly, talks nonsense.