Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

All thingsat first appear difficult.

When one tugs at a single thing in nature, he finds it attached to the rest of the world.

Nine times out of ten, we are disappointed in life because we don't ask enough of it.

Amarriage without conflicts is almost as inconceivable as a nation without crises.

Our fear of disasters that may never happen robs us of the courage to meet the ills that do occur

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

There may be said to be two classes of people in the world: those who constantly divide the people of the world into two classes and those who do not.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

You make a mountain of a mole-hill.

You'rein a much better position to talk with people when they approach you thanwhen you approach them.

Blessed are they who have nothing to say and who cannot be persuaded to say it.