Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Undernormal conditions, most people tend to see what they want to see, hear what theywant to hear, and do what they want to do; in conflicts, their positionsbecome even more rigid and fixed.

A hard job is one which leaves a fellow as tired before week-end as after.

Ittakes nine months to have a baby, no matter how many people you put on thejob.

A clever person turns great troubles into little ones andlittle ones into none at all.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Politeness is to human nature what warmth is to wax.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

Power can be taken, but not given. The process of thetaking is empowerment in itself.

Astupid act entails doing the work twice over.

Misfortuneis not that which can be avoided, but that which cannot.

A faithful friend is medicine of Life.