Nothingso completely baffles one who is full of trick and duplicity himself, thanstraightforward and simple integrity in another.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

You can not do a kindness too soon, for you never know how soon it will be too late.

Difficultiesare meant to rouse, not discourage. The human spirit is to grow strong byconflict.

Agrievance is most poignant when almost redressed.

This dualityhas been reflected in classical as well as modern literature as reason versuspassion, or mind versus intuition. The split between the ‘conscious’ mind andthe ‘unconscious.’ There are moments in each of our lives when ourverbal-intellect sugges

Labour with what zeal we will. Something still remains undone.

Expreince never helps us avoid doing something foolish; it merely prevents us from enjoying it.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Words are like spears: Once they leave your lips they can never come back.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

Talkingjaw-jaw is always better than war-war.