Whenelephants fight, it is the grass who suffers.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Tact is the ability to make a person see the lightning without letting him feel the bolt.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

The more faithfully you listen to the voice withhin you, the batter you will hear what is sounding outside.And only he who listens can speak.

Washing one's hands of the conflict between the powerfuland the powerless means to side with the powerful, not to be neutral.

Whenour knowing exceeds our sensing, we will no longer be deceived by theillusions of our senses.

Ifanyone is not willing to accept your point of view, try to see his point of view.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

A good listeneris not only popular everywhere, but after a while he gets to know something.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.