Skill inthe art of communication is crucial to a leader's success. He can accomplishnothing unless he can communicate effectively.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Whenevertwo good people argue over principles, they are both right.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

A woman has reached reaal women's-lib status when she is the one who forgers the wedding Aniversary

Facts do not cease to exist because they are ignored.

It'snot hard to make decisions when you know what your values are.

A barking dog is often more useful than a sleeping lion.

Everything comes gradually and at its appointed hour.

Whenyou lose, don't lose the lesson.

There'sno point in arguing with partisan supporters. Their views are their identity.Nothing you can tell the most phlegmatic follower.

It is less dangerous to treat most men badly than to treat them too well.