The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Who can say more than rich praise, that you alone are you?

Humour is a hole that lets the sawdust out of a stuffed shirt.

Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Optimists and pessimists have one fault in common: they are afraid of the truth.

Imagination is useful as long as it remains practical.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Talentalone won't make you a success. Neither will being in the right place at theright time, unless you are ready. The most important question is: 'Are youready?'

Relationships of trust depend on our willingness to looknot only to our own interests, but also the interests of others.

Am Inot destroying my enemies when I make friends of them?

By despising all that has preceded us, we teach others to despise ourselves.