A caricature is always ture only for an instant.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Nothingstrengthens the judgment and quickens the conscience like individualresponsibility.

Mistakes are to Life what shadows are to Light.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

You cannot truly listen to anyone and do anything else at the same time.

Freedom is not caprice, but room to enlarge

You're ina much better position to talk with people when they approach you than whenyou approach them.