Words are, of course, the most powerful drug used by mankind.

Usesoft words and hard arguments.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The remedy for weakness is not brooding over weakness, but thinking of strength.

It's not only later than you think- it's sooner than you suspect.

Speak whenyou are angry and you will make the best speech you will ever regret.

Sometimesyou have to be silent to be heard.

Responsibility is the high price of self-ownership.

Deep-seatedpreferences cannot be argued about.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

No nation is so poor that it cannot afford to gie free speech

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges