Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Theproblem with communication is the illusion that is has occurred.

The Pursuit of perfection is the persuit of sweetness and light.

You may give gifts without caring, but you can't care without giving

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Silenceis argument carried out by other means.

Use softwords and hard arguments.

Decisionis the spark that ignites action. Until a decision is made, nothinghappens.... Decision is the courageous facing of issues, knowing that if theyare not faced, problems will remain forever unanswered.

Get someone else to blow your horn and the sound will carry twice as far.

Ignoring is not the same thing as being tolerant

Afanatic is a person who can’t change his mind and won’t change.