Reasonand emotion are not antagonists. What seems like a struggle between twoopposing ideas or values, one of which, automatic and unconscious, manifestsitself in the form of a feeling.

Each time we read, a seed is sown for the future.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

Conflictinvolves incompatible behaviors rather than competitive goals.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

The mostimportant things are the hardest to say, because words diminish them.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Even a fish wouldn't get into trouble if it kept its mouth shut.

Sacrificers are not the ones to pity. The ones to pity are those they sacrifice.

When indoubt, ask. When not in doubt, ask. If you are not in doubt, you may bekidding yourself.