To start blindly with a statement is a sign of arrogance and narrow-mindedness,and will lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

Youcan't shake hands with a clenched fist.

Ifyou are leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

Kindwords can be short and easy to speak, but their echoes are truly endless.

The service we render to others is really the rent we pay for our room on this earth.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

It is much easier to be a hero than a gentleman.

He understands badly who listens badly.

Do notfind fault, find a remedy.

Few things help an individual more than to placeresponsibility upon him, and to let him know that you trust him.