If you wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

Speak whenyou are angry and you will make the best speech you will ever regret.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

If youare standing upright, don't worry if your shadow is crooked.

Gossip is the art of saying nothing, in a manner that leaves nothing unsaid

To sit alone in the lamp light with a book spread out before you-such is a pleasure beyond compare.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

The fundamental concept in social science is Power, in thesame sense in which Energy is the fundamental concept in physics.

Learning is the property of those who fear to do disagreeable things.

Greatideas often receive violent opposition from mediocre minds.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They