A man without imagination is like a bird without wings.

Never play cat and mouse games if you are a mouse.

Eyes are more accurate witness than ears

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

When weblame, we give away our power.

Don'tjudge a book by its cover.

Conflictis neither good nor bad. Properly managed, it is absolutely vital.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

The measure of a man is what he does with power.

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.