Use softwords and hard arguments.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Somewherethere is a map of how it can be done.

A mistake in judgement isn't fatal, but too much anxiety about judgement is.

A fool shows his annoyance at once, but a prudent man overlooks an insult.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Afanatic is a person who can’t change his mind and won’t change.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Tell meand I'll forget. Show me, and I may not remember. Involve me, and I'llunderstand.

The first duty of love is to listen.

The compromisewill always be more expensive than either of the suggestions it iscompromising.

Though patience be a tired mare, yet she will plod.