Goodcommunication is as stimulating as black coffee, and just as hard to sleepafter.

Themost important thing in communication is to hear what isn't being said.

He understands badly who listens badly.

Only hethat has traveled the road knows where the holesare deep.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

He whocannot cut the bread evenly cannot get on well with people.

Our errors are steps on the way.

Sincerity is impossible, unless it pervades the whole being, and the pretence of it saps the very foundation of character

Talkingjaw-jaw is always better than war-war.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Ourlives are not dependent on whether or not we have conflict. It is what we dowith conflict that makes the difference.

When your work speaks for itself,don't interrupt.