It isgreed to do all the talking but not to want to listen at all.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

Anyone whoconducts an argument by appealing to authority is not using his intelligence,just his memory.

Distancedoesn't matter. It is only the first step that is difficult.

Themost important thing in communication is to hear what isn't being said.

Never trust the advice of a man in difficulties.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Bargainlike a gypsy, but pay like a gentleman.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

If you salute your duty,you need not salute anybody. But if u pollute ur duty, u hav 2 salute every body...." -ABDUL KALAM..

Freedom is not caprice, but room to enlarge

Thegreatest lesson in life is to know that even fools are right sometimes.