Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Peoplewho are too concerned with how well they are doing will be less successfuland feel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation,or between extrinsic and intrinsic motivation…

Ittakes nine months to have a baby, no matter how many people you put on thejob.

Enthusiasm is faith set on fire.

You're ina much better position to talk with people when they approach you than whenyou approach them.

You can't unscramble an egg.

The possession of power over others in inherently destructiveboth to the possessor of the power and to those over whom it is exercised.

Never trust the advice of a man in difficulties.

Myinterest is in the future because I'm going to be spending the rest of mylife there.

Learning must be had, but in the second place, as subsequent only to greater qualities.

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

There arealways two forces warring against each other within us.